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Delivery and payment

Delivery

Delivery of orders in Ukraine is carried out by means of transport agencies, payment for delivery is made by the recipient. We use New Mail delivery service. With it you can get your favorite Fancoil™ products at any time and place you want.

If the goods are to be delivered in Kyiv, then our employees will bring them promptly from 9:00 to 19:00 on weekdays. Delivery by courier in Kyiv is free of charge when ordering more than 10 000 UAH.

The delivered goods should be checked by you upon receipt (check for integrity and completeness), as indicated by the mark in the delivery voucher of the goods received. If the customer refuses to comply with the above conditions, further claims by the store are not accepted.

We will deliver the product ordered by you on the same day if the order was placed before 12.00 of the current day (if the goods are in stock) and the next day if the order was made after 12.00. Delivery is made to the entrance. Delivery of bulky goods is agreed separately.

Shipments made before 16.00, we ship on the next business day (if stock is available), delivery takes 1-3 days, depending on destination. Upon receipt of the order, you will need to inspect, inspect the picking and the integrity of the goods at the representative office of the transport agency in your city, and then on the spot to pay for the delivery.

Payment methods

Payment for goods is made only by non-cash payment, both for individuals and for legal entities.

Payment is made in the following way: after ordering, you will receive an invoice by e-mail, which you will be able to pay at the cash desk of any bank or from your company’s current account. For legal entities, a package of all necessary documents is provided on the spot (power of attorney, copies of the VAT payer certificate).

For individuals to receive the goods it is necessary to have an identification document.

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